Academic Administrator Helen Chen brings to the Department of Biostatistics and Health Data Science a passion for people, organization, and education. A proud Pitt alumna, Chen studied business and Japanese as an undergrad at Pitt before earning her MBA at the Joseph M. Katz Graduate School of Business in 2022. While in graduate school, she developed an interest in organizational dynamics, a focus that lined up well with the world of academic administration.
Chen’s career path has included a variety of roles at Pitt, including working in the School of Medicine with the Department of Anesthesiology and Perioperative Medicine where she worked with the Office of Research to process grants, performed SPAR reconciliations, and effort certifications for MDs. That time gave her valuable experience, but it also made clear to her that she likes working with people. “My true passion lies in interacting with students and supporting faculty,” Chen said.
In Biostatistics in the School of Public Health, she manages academic programs, coordinates course schedules, assists with student recruitment, and oversees administrative operations. “It’s a great fit for me because it strikes the perfect balance between structure and variety. No two days are the same!”
The one thing that does define a typical day is how she likes to start it – by reviewing emails and establishing her priorities. But that’s where the routine ends. While working in the office, she may meet with faculty and staff to discuss ongoing projects, review student progress, or provide administrative support. When working remotely, she focuses on writing reports, coordinating with external partners, or assisting prospective and current students via email.
For Chen, the collaborative environment is the best part of her work. “The faculty and staff are incredibly supportive, and there are always opportunities to learn from one another,” she said. She’s especially proud of representing the department at ENAR in Baltimore and JSM in Portland, both in 2024, where she engaged with attendees and answered questions about the department.
Her job comes with a myriad of challenges. Balancing priorities from multiple stakeholders requires clear timelines, consistent communication, and flexibility. “I’ve learned to stay organized while adapting plans as needed,” she explained. This adaptability extends to her relationships within the department. She works closely with the vice chair, program directors, and departmental committees to manage student affairs and support staff through flexible collaboration and open communication.
Chen also values the way that she can connect her work to the department’s mission. “Biostatistics plays a crucial role in turning raw data into actionable insights, especially in health care and public policy. Academic administrators help bridge the gap between faculty and students, and needed resources which ensures the smooth operation of academic programs.”
For those interested in a similar career, her advice is clear: “Develop strong organization and communication skills, be adaptable, and pay attention to the details. Build strong relationships with faculty and students and stay curious about the field you’re working in,” Chen advises.
Outside of work, Chen enjoys movie nights with her family, both at home and in the theater. She loves exploring Pittsburgh’s neighborhoods with Mount Washington holding a special place in her heart for the spectacular views of the city views and iconic Duquesne Incline. This summer, she traveled to Japan, where she explored Tokyo’s bustling shopping districts, visited Kyoto’s shrines, and made a trip to Universal Studios Japan in Osaka.
Whether she’s guiding a student through program requirements, coordinating a course schedule, or greeting conference attendees, Chen’s work reflects a balance of precision, care, and genuine connection.
-Calvin Dziewulski