Professor Jessica Burke and student Teagen O'Malley (BCHS '12 '19) developed a framework for evaluating and improving the effectiveness of the National Domestic Violence Hotline, which responds to over 1000 calls for help each day. Burke and O'Malley engaged multiple stakeholders including service providers, users, and experts via a content-mapping research methodology to isolate what matters most and to establish metrics for monitoring and improvement of this vital service.
8/13/2019